Shipping Policy

Shipping Policy

Welcome to DazzleRuhi! We are delighted to offer our valued customers a seamless shopping experience, which includes free shipping on all orders over SAR500. Please take a moment to review our shipping policy below:

Free Shipping

  • Eligibility: Free standard shipping is available for orders totaling SAR500 or more (after any discounts or promotions are applied and excluding taxes).
  • Delivery Time: Orders eligible for free shipping will typically be delivered within 5-7 business days, depending on the delivery location.

Shipping Rates

  • Orders Under SAR500 A flat shipping fee of SAR18 will be applied to orders that do not meet the minimum amount for free shipping.
  • Express Shipping: For faster delivery options, express shipping is available at an additional cost, calculated at checkout based on the delivery location and weight of the package.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed. A subsequent email will be sent once your order has been shipped, including a tracking number.

Delivery Locations

  • Domestic Shipping: We ship to all major cities and towns within UAE 
  • International Shipping: Currently, we do not offer international shipping. Please stay tuned for updates as we expand our shipping capabilities

Delivery Issues

  • Incorrect Address: Please ensure that all shipping information is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at mussadiqkhan09@gmail.com within 7 days of the expected delivery date for assistance.

Changes and Cancellations

  • Order Changes: If you need to make any changes to your order (such as the shipping address), please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
  • Order Cancellations: Orders can be cancelled within 24 hours of placement. Please contact our customer service team to request a cancellation.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:

  • Email: mussadiqkhan09@gmail.com
  • Phone: +92-307-8914729 (24/7)

Thank you for shopping with DazzleRuhi. We look forward to dazzling you with our products and services!